What makes Gallagher Bassett one of the most innovative insurance companies?
What makes Gallagher Bassett one of the most innovative insurance companies? | Insurance Business Australia
Insurance News
What makes Gallagher Bassett one of the most innovative insurance companies?
Company named one of the most innovative insurance companies in ANZ
Insurance News
By
Roxanne Libatique
Gallagher Bassett has been named one of Insurance Business’s 5-Star Insurance Innovators for 2023 – the most innovative insurance companies in Australia and New Zealand.
In an interview with Insurance Business, Gallagher Bassett revealed its secrets to becoming one of the most innovative companies in the Australian and New Zealand insurance markets.
Gallagher Bassett global vice president Andrew Spilsbury said the company focuses its innovative efforts on “the human touch,” such as dealing with multiple major catastrophe events and the resulting emotional and mental stresses associated with claims.
“Our support program is designed to provide additional wellbeing support for claimants who have suffered a loss, such as damage to their home or involvement in an accident, and their immediate family members,” Spilsbury told Insurance Business.
Gallagher Bassett’s support program
Rather than focusing on material damage concerns, the support program provides a wide range of services focusing on Gallagher Bassett members’ mental health and wellbeing. It covers:
emotional wellbeing
physical wellbeing
social wellbeing
financial wellbeing
Gallagher Bassett also provides trauma response services, including:
on-site face-to-face response
telephone response
follow-up and liaison
feedback management
reporting
travel
other consulting
Scott Newland, general manager – government and long-tail claims at Gallagher Bassett, said focusing on holistic approach has increased customer satisfaction, improved brand reputation, and strengthened client relationships.
“By combining internal expertise with external perspectives, we ensure that our innovation efforts align with the actual needs and demands of our clients and the broader market,” he said.
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