The Insurance Octopus wins Feefo Platinum Trusted Service award

The Insurance Octopus has earned review site Feefo’s highest accolade, the coveted Platinum Trusted Service award.

The award is an independent seal of excellence recognising businesses that deliver exceptional experiences.

After achieving the Feefo Gold standard for three consecutive years in 2018, 2019 and 2020, with a service rating of at least 4.5 out of 5, The Insurance Octopus has been presented with Feefo’s Platinum Trusted Service award for 2021.

“Providing a tailored service”

Helen Bush, Head of Finance and Support Services at The Insurance Octopus, commented: “We want to say a huge thank you to our wonderful customers, the small business owners who recognise the lengths we go to in providing a tailored insurance service to keep their businesses safe. We appreciate every single review and rating, without which we would not receive such accolades year on year.

“We are especially proud to receive this award because it is based on the feedback of real customers, who are the most important judges of all. It recognises the hard work of our team and their efforts to give customers the best possible experience, even in a year as tough as 2020.

“Everyone at The Insurance Octopus is committed to the highest quality of service, so it is important for us to listen, understand and respond to our customers, enabling us to consistently improve.”

Verified, genuine reviews

The Trusted Service is awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive an award.

This accreditation is based purely on verified, genuine interactions with real customers.

See what our customers are saying about us right now on our reviews page.