Thanks for your feedback – it really helps improve our service to you

We love reading feedback from customers because it helps us continue our drive for excellence.

That’s one of the reasons we are on Feefo because it isn’t about showing off good reviews – it’s honest feedback from you, our customers, telling us what we are doing right and where we need to improve.

We are thrilled that 741 taxi insurance customers took the time to leave a review in the past year. We really appreciate it.

Of those, we are delighted to have received 671 five-star ratings and 50 four-star reviews and this is why, over the past three years, we have been awarded the Gold Feefo service award in twice (2020 & 2021) and the Platinum Feefo service award in 2022 – something that can only be achieved by continuing to offer fantastic service to our customers.

Anthony was pleased with his cover. He said: “Awesome insurance broker. Great guys. Was friendly and professional. Even helped me save where they could. Awesome guys. Keep up the great work.”

Gary said we were “supportive and competitive”, adding: “After ringing Patons (after a friend recommended them), they were helpful, friendly and gave me a good cover and competitive price. Highly recommend.”

Robert was equally pleased with his cover: “Excellent service received from Mark and a top price so all good. I shall definitely use next year. Oh, and their app is fantastic – it’s got all your details and everything you would need.”

And Scott was particularly pleased with our help after he was involved in an accident.

He said: “Very good customer service. As my broker, they sorted out a no-blame incident with the insurance company which threatened to impact on my no claims bonus. They then found me a new quote which was cheaper than last year’s . . . perfect.”

One of the themes that came through from the reviews was that taxi drivers found the whole process straightforward and easy to use.

Michael said: “Totally professional and it so easy for me”, and Daniel added: “from start to finish everything was straight forward.”

Head of marketing Chris Pracy said: “It’s obviously great to receive good feedback and the number of five-star reviews shows there is a lot we are doing right. But that doesn’t mean we are complacent and continue to strive to do better in everything we do.

“A lot of drivers commented how easy and straightforward the process is which is great to hear. We want to make everything as simple as possible for our customers so they can focus on their taxi businesses.

“And for those who weren’t happy with our service, we want to understand what went wrong and what we could have done differently to resolve the situation.

“We really do care and want every customer to feel they have had five-star treatment.”