RSA launches new and improved online claims portals

Authored by RSA

RSA is excited to launch new and enhanced broker and customer claims portals powered by Guidewire ClaimCentre. This upgrade will replace our legacy systems and underscores our commitment to improving broker and customer experiences.

Read on to learn about the key features of the new portals, and discover how they will improve the claims experience.

Introducing our new customer and broker claims portals

Today marks the start of the roll-out of our new claim portals, beginning with Commercial Property. Brokers and customers can now register to make and track Commercial Property claims online.

As we progress through 2024 and into early 2025, we will introduce additional lines of business onto the new portals. This phased approach is designed to ensure a smooth transition, minimising disruption.

Streamlining claims processes through technology

The new claim portals use the latest technology to make the process easier and faster. This will save brokers and customers valuable time and effort.

One key feature is the integrated supplier management tool. It works seamlessly with our portal platform to coordinate and manage claims-related services. This tool allows users to view supplier information and updates within their portal.

Additionally, the portals offer robust tracking capabilities. This enables brokers and customers to self-serve and access real-time status updates.

This transparency and ease of access will streamline the processes, enhancing the experience.

How will brokers and customers benefit from using the new portals for claims?

There are several benefits of using our new portals for making and tracking claims. These features are designed to make the claim process easier and more efficient. They include:

Streamlined First Notification of Loss (FNOL) process

One of the standout features of the new portals is the streamlined First Notification of Loss (FNOL) process. With dynamic questioning, the most relevant information is captured upfront. This helps make the journey faster and often removes the need to speak with a claims handler.

Live Chat support

Access to experienced claims handlers when logging a claim. Plus, the option to seamlessly switch to a phone call with the same handler. This means brokers and customers can get real-time assistance and escalate issues quickly.

Automated communications

Important documents will be sent to brokers, customers or third parties automatically. You’ll be notified when there’s an update that requires your attention. This means all parties will be kept informed without the need for manual follow-ups.

Smoother settlements

Because relevant information will be captured upfront, cases will be allocated to a claims handler more quickly. Where certain criteria are met, we’ll just need to validate the information you’ve given us. This means for many less complex, lower value claims, you’ll get a faster decision.

Analytics triage tools

Where we need to assign a loss adjuster to a claim, robust data models allow us to do this at the earliest opportunity. This means contact with an expert more quickly, when it’s needed most.

Learn more with our how-to guides

We understand that adapting to new processes can feel daunting at first. But we’ve aimed to make getting started as easy as possible.

To help you get acquainted with your new portal, we’ve created two comprehensive video guides.

To watch the videos and find out more CLICK HERE