Review of the year: RSA's Kevin Demmon

Kevin Demmon, London market property director at RSA, considers the past 12 months.

What’s been the most surprising thing in insurance in 2021?
The uncertainty bought about by Covid and has made so many things surprising, that nothing should ever be surprising again.

One surprise, which is really pleasing, is how well the London market, where I work, has transitioned to hybrid working. Last year the market transitioned and continued to function virtually and the move to hybrid working has been

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