Review of the year: Covéa's Sue Coffey

Sue Coffey, director, personal lines distribution at Covéa Insurance, considers the past 12 months.

What’s been the most surprising thing in insurance in 2021?
Well firstly I don’t think any of us expected to still be talking about Covid restrictions at this point and there is still a journey ahead of us.

But aside from that, I would say the biggest surprise has been the level of M&A activity .

What’s been the biggest challenge of 2021?
Working through GIPP whilst trying to keep business on

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