Return of the Truth

Trident Insurance has been running for over 25 years and we are feverously proud of what we have achieved and the high standards we keep.

So many companies pretend the end user is getting something cheap, from airlines to, yes, direct line insurers.

Trident adopts a very personal approach. With call centres you rarely get the same person twice and any questions not on the script are not going to get answered.

Small and SME firms are merely microcosms of large ones, here we deal with the same end Insurers or Underwriting companies at Lloyds of London. Where we enjoy a big difference is having the luxury of choosing who we want to deal with on our key criteria.

Yes, some Insurers are great at pricing but have hopeless administration or complaints procedures and to us its best we leave them alone.

Having worked in this business for a long time we have learned who is best to avoid, and set a simple criteria: Competitive pricing, good Administration, good complaints handling, and company balance sheet. During Covid many just didn’t want to price what they always had, never again.

No matter how tempting the price may be, we can’t recommend a or b Insurer if we can’t feel happy it’s the right thing for you. Yes, some are insistent they want their insurance as cheap as possible and that’s totally understandable and have to go elsewhere. But they come back the following year because they were simply, mucked about and misled.

I don’t know about you, but when you run a business, it usually pays to be prudent, rather than gamble on a cheaper price deal. If it sounds too good to be true it’s because it really is.

The cost of any Insurance has a general market rate, but there will be a wide difference from the top to the bottom prices.

Insurance has more exclusions and exemptions than I think anywhere, what you see and what you get can be widely different. And no one likes a pessimist, but with insurance what you are not covered for, to us, is equally as important as what you are.

Trident work harder for our Clients because that’s how I want it to be, we make it clear what we believe is the right policy for you, be it High Net Worth, Fleet Insurance, Commercial Property or Scaffolding and Construction please see our website.

We know where we’re coming from and we won’t offer you a policy if we don’t feel confident enough to believe it’s right for you.

We are starting a monthly blog and will talk in general, so no one feels it’s not for them. Trying to alert you to issues that insurers are looking at and offer some funny stories that will lighten up what is sometimes a dreary topic.

Yes, Insurance isn’t perfect and quite frankly some policies aren’t worth the paper they are written on. But no one has yet come up with anything better, so we need to live and work with it to get the best results, and that’s where knowing who to call to get you fully covered matters make a big difference

After 28 years we have seen a lot of changes and regulation has gone into overdrive as in most industries. External problems crop up that were not anticipated, and it changes everything. Business Insurance cover hadn’t really changed for years and then Covid hit.

Insurers to a man, said: Not us, the government underwrites losses for that, and the Regulator took the Insurers to Court and won and the had to pay up

Where the Insurers got it wrong was because they ‘assumed’ because of previous practise that the government would cough up but it was never clear. Pandemics were not a usual occurrence, and they have all paid dearly for assuming, which is pretty ironic given their policies are all composed by lawyers and rely on specifics.

If you think about it voice recording is now commonplace, but legal actions are also causing businesses to look at all their terms and conditions, to protect what was never the case before. We may be is a digital age but paper or not the bottom line has to be If it isn’t written down it lease don’t assume.

We at Trident call it as it as we see it and hope the blogs will give you a wider perspective.

Policy documents are undeniably boring, but we do fell you need to read them, As a suggestion when you do read them, you should always look out for exceptions and exclusions and the infamous ‘subject to’s’

I hope these blogs will give an interesting perspective of what we are seeing as a company and highlighting, where we can, what Clients need to watch out for.

Please try to accept Insurance isn’t emotional it deals in cold facts and companies won’t say it, but on any claim, they go into immediate denial mode and pay out as a last resort. Just because a policy says something is one thing can still depend on how you read it. But I repeat its al about exemptions, exclusions and subject to’s.

If you have peace of mind as a result of our grafting for you, we could not be happier.

What is the point of selling you a Victoria sponge when it’s got no cream or jam? We sell what we know, is good cover for what you need.

The new blog should be up every month and we hope you will keep a look out for it.