RACQ shines with award for outstanding member service

RACQ shines with award for outstanding member service | Insurance Business Australia

Motor & Fleet

RACQ shines with award for outstanding member service

Company outperforms competitors in five categories

Motor & Fleet

By
Roxanne Libatique

RACQ has been acknowledged by financial comparison site Canstar for its exceptional service to its members.

The award for Most Satisfied Car Insurance Customers in Queensland was based on a nationwide survey of policyholders, assessing their overall satisfaction with different aspects of their insurance policies.

customer service
value for money
comprehensiveness of cover
communication
overall satisfaction

Customer service emerged as the primary driver of satisfaction.

RACQ chief executive for insurance Trent Sayers said the club was committed to supporting its members.

“As Queensland’s largest member-owned club, it’s in our DNA to deliver the best experience possible, no matter the circumstance,” he said. “With car insurance, we’re aware that we are often dealing with members in some of the most stressful times of their life, so to be nationally recognised is a testament to our hardworking teams.

“Whether a member’s vehicle has been impacted by severe weather or theft, or they’ve been in a car accident, our people are dedicated to supporting them through every step of the claims process.”

Moving forward, RACQ said it will continue to be there for its members.

Recently, 38 volunteers participated in three significant projects, including the revitalisation of the Frog Gully Community Gardens on Thursday Island.

RACQ Foundation manager Bridgette Muller detailed the restoration efforts, which included installing a new irrigation system, improving soil quality, and repairing shade sails and the storage shed.

“Bringing this community garden back to life was an important initiative for us to improve food security and restore this valuable community hub, especially for these islands exposed to increasingly severe weather,” she said.

Other key projects included the donation and installation of an aquaponics system on Horn Island and the preservation of historical artefacts.

“The aquaponics system at the Torres Strait Island Sports Complex will not only feed local students and their families, but also teach future generations new ways to sustainably farm fresh fruit and vegetables,” Muller said. “Our team also digitised and catalogued documents and exhibits at the Torres Strait Heritage Museum to safeguard them against future weather events.”