NZbrokers adopts new policy management platform

Meet Lola, NZbrokers’ new system

In a press release, NZbrokers described the move as an extremely complex one, with the program of work taking over two years to fully ensure that the functionality was fit-for-purpose. The resulting system – Lola – has been hailed as “revolutionary” in the way it can help insurers and brokers transact business in the future.

Lola is a full broking suite offering all of the products that brokers need to place in the competitive New Zealand market. Currently, Lola offers full connectivity to two insurers under the NZbrokers banner, with a third insurer to join in March. RMA Financial was the pilot brokerage testing Lola, which went live at the end of January and is now fully operational. The roll-out of Lola to further NZbrokers members is expected to continue over the next few months.

Under the new platform, JAVLN supports the NZbrokers network brand promise to provide support and systems for independent brokers that enable better customer outcomes. NZbrokers will be able to enjoy greater visibility of both their clients and policies, in addition to a modern and user-friendly interface, and a multi-quote function that allows competitive quotes to be obtained in real-time from insurers or underwriters.

“We sought a solution flexible enough to meet the needs of all our members and powerful enough to provide outstanding outcomes for over 140,000 clients,” said Jo Mason, NZbrokers CEO. “Partnering with JAVLN provides our members with technology to improve operational efficiencies and compliance, while enhancing the user experience.

“We are incredibly pleased to work with a fast growing, New Zealand Insurtech who specialise in insurance,” she said. “JAVLN and NZbrokers have taken a collaborative approach to the build, with RMA adapting well to the technology and the benefits are starting to be seen.”

Mason recently shared her thoughts on gathering the members of NZbrokers again after 1,296 days apart during the collective’s three-day conference last November.