New device protection plan rolls out in Australia
New device protection plan rolls out in Australia | Insurance Business Australia
Insurance News
New device protection plan rolls out in Australia
Partnership features self-service portal
Insurance News
By
Roxanne Libatique
SquareTrade, a global provider of extended warranty and insurance services and a subsidiary of Allstate, has partnered with Reebelo to introduce a new service plan in Australia.
The plan, called ReebeloCare, is a 24-month offering that allows customers to refresh or replace their refurbished devices, building on Reebelo’s existing warranty services.
ReebeloCare provides Australian consumers with multiple service options, including mail-in repairs, walk-in service, or even on-site support. In addition, customers can choose from up to three replacement devices if a replacement is necessary.
The plan also includes global coverage, ensuring that users can access services no matter where they are.
What to expect from the partnership between SquareTrade and Reebelo
To support this new service, Reebelo and SquareTrade have rolled out a 24/7 self-service portal where customers can manage service requests. For those who prefer human assistance, phone support will be available.
Karl Wiley, CEO of SquareTrade, expressed optimism about the collaboration, stating that SquareTrade is well-positioned to deliver flexible and fast service for Reebelo customers.
“We are thrilled to be working with Reebelo and look forward to giving their customers fast, flexible service that helps them enjoy life with the devices they love and rely on,” he said.
Josh Beasley, Reebelo’s chief strategy officer, noted that partnering with SquareTrade enhances Reebelo’s offerings.
“This collaboration ensures that ReebeloCare is market-leading in every way. Beyond offering consumers the highest quality sustainable products, we are committed to providing utmost flexibility, choice, and value for money with our services,” he said.
Reebelo connects customers with certified refurbishers, providing refurbished electronics at competitive prices.
According to RAA Insurance, 37% of its contents policyholders lack accidental damage coverage, potentially leaving school devices unprotected.
RAA Insurance’s head of claims, Jess Lyons, advised parents to review their home and contents insurance policies to confirm if their children’s school tech is covered.
“Parents spend a lot of money on laptops, tablets, and phones for their kids’ schooling and may not be certain if their insurance policy covers these items if they’re lost, stolen, or damaged while at school,” she said, adding that a quick call to insurers can help confirm whether additional coverage is needed.
RAA Insurance processes over 7,000 claims related to accidental damage annually, making it crucial for parents to reassess their policies to avoid unexpected costs for damaged or lost school devices.
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