Meet our customer service and call center champions
“This week we celebrate our Customer Service Groups for the important roles they play in connecting with our clients, applicants, and consumers. We witness daily their energy, expertise, and passion to serve our customers. Their dedication helps us all succeed.” – ExamOne President Subu Ramachandran
Earlier this year, we recognized some of our top performing Customer Service and Call Center employees. During Customer Service Week, we are highlighting them again so you can get to know our teams better.
These teams have answered more than 250,000+ calls and processed an average of 1,100 emails per day this year. Our call center interviewers complete 1.6M phone-based medical history interviews annually. They are the champions behind thousands of calls and emails every day.
Client Solutions Group Representative of the Year: Martrise Campbell
Martrise has been with ExamOne for 9 years and finds excitement in uncovering solutions for clients, and tracking trends to improve performance while continually evolving her skills. She loves learning new things that help her excel in her Customer Service position. Her favorite quote is: “Do the best you can until you know better. Then when you know better, do better.” – Maya Angelou
APS Representative of the Year: Samantha Thompson
“If you don’t see a clear path, sometimes you have to make it yourself.” – Mindy Kaling
Samantha has put those words into play many times during her 2 1/2 years with ExamOne. Samantha says confidence and patience have also helped her be successful in her role. “I love talking to everyone and getting the chance to help fix things when I am able,” said Samantha. She always finds a path and a way to help our clients.
Case Manager of the Year: Jonna Vollmer
Attention to detail not only helps Jonna at work but with her hobby as a dog breeder and professional dog trainer. “I think good organization skills, attention to detail, and following up in a timely manner are so important professionally and personally,” said Jonna. During her 17 years at ExamOne, she has enjoyed helping others and working together with her team to get things done successfully. “I think every link in the chain is significant.”
Task Force Representative of the Year: Tracy Ingwerson
Tracy likes the saying, “Just be yourself.” As a self-described introvert, she’s being her best self when working behind the scenes, figuring out how things work together, and bringing it all together successfully before handing it over to the client. For 18 years, she has carefully and correctly used those traits to keep our customers impressed and satisfied.
Thank you to our Customer Service and Call Center Champions. Their dedication to superior service to consumers, our clients, and colleagues helps us all succeed.
Learn more about how ExamOne’s Customer Service Groups are improving the applicant experience.
