Insurers to meet with flood-impacted communities in person

The Insurance Council of Australia (ICA) and insurers will be visiting South-East Queensland and northern New South Wales in September to support flood-impacted communities affected by this year’s flood and severe weather events.

The cost of floods across South-East Queensland and northern NSW has reached $5.28 billion, making it the second costliest natural disaster in the country. Insurers have already received more than 233,000 claims across both states.

To better discuss the progress of affected customers’ claims and work through issues they may be experiencing with their insurer, the ICA has announced that it will be holding in-person meetings with customers throughout the month of September. In addition, it will hold virtual meetings from September 12, Monday, to September 16, Friday, during which affected customers will have the chance to book a virtual appointment with the ICA or their insurer any time between 9am and 4pm to discuss their claim by video or phone.

In-person meetings should also be booked in advance through the ICA website. They will be held from midday to 8pm on:

Monday, September 5, at Sandgate Townhall, Sandgate (Brisbane North)
Tuesday, September 6, at Lockyer Valley Cultural Centre, Gatton
Monday, September 19, at Ex-Services Club, Mullumbimby
Tuesday, September 20, at RSM Club, Casino
Wednesday, September 21, at Ballina RSL Club, Ballina; and
Thursday, September 22, at Lismore Workers Club, Lismore.

“It is six months on from the severe weather that impacted so many people’s lives in South-East Queensland and northern NSW,” said ICA CEO Andrew Hall. “The ICA and insurers will be travelling to some of the most impacted communities to talk to customers face to face, providing an opportunity to discuss the specific details of claims and the claims process. I know many customers … value the opportunity to clarify different parts of the insurance process, talk timelines, and receive updates about their own claim directly from their insurer.”