Igloo partners with Oppo, realme to optimize protection, after-sales services

Igloo partners with Oppo, realme to optimize protection, after-sales services | Insurance Business Asia

Insurance News

Igloo partners with Oppo, realme to optimize protection, after-sales services

Partnership offers affordable screen protection plans and other warranty plans

Insurance News

By
Halee Andrea Alcaraz

Regional insurance technology provider Igloo has partnered with smartphone manufacturers Oppo and realme to provide protection and after-sales services in Southeast Asia.

Under the agreement, consumers can now purchase Oppo Care and realme+ Care online as well at selected service centres.

Oppo Care features screen protection plans starting at US$0.074 per day and realme+ Care provides extended warranty, accidental warranty and screen damage protection plans for US$0.0035 per day.

The partnership provides a smoother customer purchase experience. Before, after-sales services were offered online but with the recent collaboration, customers can now purchase the services from Oppo and realme’s official websites and other distribution channels.

The new services were launched in the Philippines with realme and in Singapore with Oppo. The companies plan to launch the services in other markets including Malaysia, Indonesia, Vietnam, and Thailand.

Through its agreement with Igloo, Oppo and realme’s customers can now seamlessly access and purchase official warranties through a dedicated customer portal, automatically synchronizing with the smartphone brands’ databases for updates in real time.

Igloo streamlines the process by simplifying registration through a QR code that directs customers to the portal, making the distribution more efficient and elevating customers’ in-store experience.

Igloo CEO Raunak Mehta commented on the agreement, saying the insurtech is committed to ensuring accessibility of insurance products addressing emerging risks from customers’ digital lifestyle.

“Oppo and realme have a variety of smartphone product lines that cater to wide audiences, which helps Igloo champion its mission of insurance for all with enhanced accessibility through our partner-friendly API capabilities,” Mehta said in a statement.

The collaboration comes as smartphone penetration rates in the Philippines and Singapore are expected to increase to 90% and 96% respectively by 2030, according to data from GSMA.

The surge shows how mobile insurance should be more easily accessible and straightforward as mobile devices are more likely to get damaged than any other electronic device in Southeast Asia, Igloo said.