iA Financial subsidiary taps Mitchell International to enhance claims process

iA Financial subsidiary taps Mitchell International to enhance claims process | Insurance Business Canada

Motor & Fleet

iA Financial subsidiary taps Mitchell International to enhance claims process

Collaboration will streamline workflows and increase efficiency

Motor & Fleet

By
Mika Pangilinan

Quebec-based Industrial Alliance Auto and Home Insurance Inc (iAAH) has teamed up with Mitchell International, an Enlyte company specializing in technology and information solutions for the P&C claims and collision repair industries.

The collaboration aims to enhance the efficiency and accuracy of iAAH’s claims handling process using Mitchell’s workflow management and collision damage appraisal solutions, a press release said.

iAAH has been providing auto, property, casualty, and liability insurance since 1973. In its pursuit of providing comprehensive support to policyholders, the subsidiary has chosen Mitchell to power its claims ecosystem.

“Industrial Alliance Auto and Home Insurance is committed to simplifying the claims process and supporting our customers through every step,” said Hugo Fortin, iAAH vice president of claims. “Mitchell’s technology enables us to optimize the process, deliver a digital experience, and provide our customers and partners with tools designed to streamline auto insurance claims.”

With the implementation of Mitchell WorkCenter, iAAH said it has expedited claims handling activities, including loss profiling, integration, estimating, review, and repair management.

The company now assigns work electronically to its network repair facilities, the press release stated, eliminating inaccuracies caused by manual data entry and reducing cycle time.

iAAH’s staff appraisers and partners have also been using Mitchell Cloud Estimating, which allows appraisal resources to write estimates from any Internet-enabled device, access integrated original equipment manufacturer (OEM) procedures, and onboard new network repair facilities.

“We are delighted that Industrial Alliance has selected Mitchell and its technology to meet the auto insurance needs of policyholders in Quebec,” said Debbie Day, executive vice president and general manager of Mitchell’s auto physical damage division.

“As the organization grows and continues to optimize its claims process, Mitchell will be there to support iAAH with innovative solutions designed to enhance workflows, automate manual tasks and enable proper, safe vehicle repairs.”

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