Claim Central's Wilbur unveils AI and analytics tools for insurance industry

Claim Central’s Wilbur unveils AI and analytics tools for insurance industry | Insurance Business Australia

Technology

Claim Central’s Wilbur unveils AI and analytics tools for insurance industry

Tools integrated with platform specialising in real-time claims management

Technology

By
Roxanne Libatique

Claim Central Group’s (Claim Central) Wilbur, which specialises in insurance technology (insurtech), has rolled out new AI and Analytics modules tailored for insurers, managing general agents (MGAs), brokers, and third-party administrators (TPAs).

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Wilbur’s AI and Analytics modules

The new AI and Analytics tools are designed to integrate with Wilbur’s existing platform, with a focus on enhancing efficiency in claims processing, reducing fraud, and improving underwriting practices.

Wilbur chief technology officer James Pepplinkhouse emphasised that the modules were created to address the unique challenges faced by TPAs, insurers, MGAs, and brokers.

“We understand the challenges these organisations face in managing data and processes, and our new tools provide them with the intelligence they need to stay competitive and deliver exceptional value to their clients,” he said.

Wilbur launches AI and Analytics modules during Australian road show

To introduce these innovations, Wilbur – named one of the top insurtech companies in Australia this year, recently completed a two-week roadshow in Australia, where it presented the new modules to both existing and potential clients.

The roadshow highlighted the potential of these tools to streamline operations and lower service costs.

According to Pepplinkhouse, several clients have already begun testing the new solutions following the roadshow.

“We are thrilled that several of our clients have now moved into piloting these solutions, partnering with Wilbur to explore innovative use cases that will drive their businesses forward,” he said.

Integration of Wilbur’s AI and Analytics modules with Livegenic

A key feature of the launch is the integration with Livegenic, a platform specialising in real-time claims management.

“Partnering with Livegenic allows us to offer a comprehensive solution that addresses every aspect of claims management, from lodgement and assessment, to finalisation,” Pepplinkhouse said.

Claim Central is pursuing potential investment partnerships to help accelerate Wilbur’s growth and support its plans for international expansion.