China: Ping An Life launches elderly home care service – Asia Insurance Review

Ping An Insurance (Group) Company of China has announced that subsidiary Ping An Life has launched an elderly home care service.

Building on the strength of the group’s healthcare ecosystem and high-quality elderly care resources, the service brings together insurance protection for customers with a professional “one-stop” elderly care service for an easier and more affordable living experience.

The launch of the home-based elderly care service creates a ‘closed loop’ in an “insurance + service” product ecosystem. This is a business model that brings together healthcare management, high-end elderly care and home-based elderly care.

Capitalising on the strength of Ping An’s healthcare ecosystem, the elderly care service provides customers with a dedicated concierge, 10 service scenarios and a single supervision system. The around-the-clock online elderly care concierge service is supported by a smart risk system that connects health monitoring devices with the concierge platform. When the system detects anomalies, it issues an early warning, so that the dedicated butler service can respond quickly and notify emergency services and family doctors, as necessary.

Ping An’s home-based elderly care service relies on Ping An Good Doctor’s own medical team of about 2,000 doctors, who are available to provide 24-hour remote medical diagnosis and treatment for customers. For those with offline medical needs, Ping An can provide fast track or medical escort services to tertiary hospitals.

As of 30 September 2021, Ping An’s healthcare services covered 187 cities, empowered over 43,000 medical institutions, benefited approximately 1.12m doctors and served 3.22m patients with chronic diseases. Cumulative consultations on Ping An Good Doctor’s platform have reached nearly 1.2bn and the company has forged co-operation deals with over 4,000 hospitals and 189,000 pharmacies.