Chatbots And Their Role In The Insurance Industry
It’s important to understand what chatbot is before we proceed to another discussion, well chatbot is a computer-based program, or you can also say that it is AI which helps in conducting conversation through text methods or auditory methods. This application is designed to understand how humans respond or behave to different types of conversations.
Talking about insurance chatbots, so these are the new Holy Grail that helps in customer engagement and brand presence. They are very useful these days in most of the industries which also includes the insurance industry. With the help of chatbots in the insurance industry, the insurance companies can provide an explanation to their customers even for the most complex products and also bring customer engagements and indirectly increase sales and demand both.
The insurance companies have very little revenue over each customer they have and their majority of customers are connected either through mail or IVR networks which are phone-based which is mainly meant for customer service. It becomes very difficult for the insurance companies to have personalized experience with their customers so with the help of insurance chatbots they can easily connect with their customers. The insurance chatbots help in handling all types of user information and help in providing an instant solution to all the claims and policies.
The chatbots are playing a very important role in the insurance industry as it allows the customers to check whether the family members are also eligible for subsidies of the insurance plan. It also gives a recommendation for various health plans that the customers should buy.
Insurance chatbots have already started to gain a loT of space in the insurance industry and it also has gained lot of customer engagement with the support of AI and VR technologies. Now the main focus of the product development team is to create chatbots that have more human like attributes so that they can provide more quick solution to the insurance needs and be more user friendly.
Insurance chatbots will very soon overtake the market with its expertise of handling all kinds of queries of the customers and giving quick solutions to the enquires asked by the customers.
