Chase Bank Customers Report Account Glitches, Again

What You Need to Know

Consumer complaints increased throughout the afternoon.
One social media user said they had to return groceries to the shelves after their card was declined.

Chase banking customers encountered troubles with account balances, debit card transactions and website access Monday, according to social media sites, and the company acknowledged glitches with some debit cards.

Downdetector, which reports on outages at banks, websites and communications companies, had logged 679 problem reports around 3:45 p.m. Eastern Time, with a large majority reflecting issues with account balances and transactions, according to the site. The reports, which compare with a five baseline, started ticking up several hours earlier.

“Once again… transferred money from Apple Pay to Chase. But it’s not showing in Chase account. This just happened a few weeks back. Been 3 hours now. Totally ANNOYING,” one Downdetector user posted. Another responded that they were experiencing a similar problem.

“Their whole system is down at the branch as well. My cards are getting declined too,” another Downdetector user posted.

“Just went food shopping and had to put everything back because my card was declining. I checked my balance knowing I had money and my money was still there. My recent transactions haven’t been showing up, I don’t even know if my bills were paid for or not. This is so annoying, please fix this ASAP,” another Downdetector poster reported late in the day.

Yet another Downdetector user posted: “I transfer from Venmo to my account and still nothing. It’s been almost 4 hours for me. I called and they said 1-2 hours but still nothing. They also said could possible (by) end of business day.”

Another Downdetector user posted: “Debit card transactions declining even with funds in your account. How frustrating. Feel sorry for those who are in the checkout lines of supermarkets and your card declines with a cart full of groceries or you need gas because you are almost empty and your card declines and you won’t make it home and on and on and on….”