Beware of Culturally Misaligned Retirement Imagery
What You Need to Know
One person’s retirement dream may look a lot different from another’s based on both personal and cultural factors, inclusion experts say.
Imagery that resonates with one cultural group may be off-putting to another.
Ultimately, advisory industry professionals must be ready, willing and able to apologize to a client or prospect if one inadvertently makes an inaccurate assumption about a person’s money beliefs or aspirations.
Advisory industry leaders working to improve the racial and cultural diversity of their firms often focus primarily on efforts related to recruiting, hiring, compensation and workplace culture.
These are all clearly important areas to address, says Chuck Adams, co-CEO and managing principal at the inclusion-focused consulting firm Language & Culture Worldwide. The advisory industry’s diversity stats, Adams observes, are about as bad as any industry gets, especially when one looks beyond the entry level and towards the higher ranks.
As such, he hails industry leaders who have come to see this lack of representation as the unacceptable problem that it is, but he also suggests advisory firms have a lot of other areas to consider when it comes to improving their overall diversity, equality and inclusion footing. Among these is the marketing effort and the imagery that firms use in their various client-facing materials and advertisements, especially those pertaining to “retirement.”
Simply put, the “traditional” images of a well-dressed, stylish older couple strolling down a beach, or the stereotypical shot of an older gentleman piloting a sailboat, can fall flat. This is true for people who feel they share a similar cultural background with those who are depicted in the imagery, Adams says, but such imagery can create a particularly negative impression when shared with clients or prospects who may differ from those being pictured racially or culturally.
Adams shared this warning during a presentation at Envestnet’s 2023 Elevate conference, which took place during the final week of April in Denver. Adams was joined in the DE&I-focused discussion by Alisa Kolodizner, L&CW’s other co-CEO and managing partner, as well as by Envestnet’s Tisha Boyd and Sonya Dreizler, co-founder of Choir, an organization that works to improve diverse representation in the media.
The speakers shared a wealth of information about how advisory firms can attract and retain the next generation of diverse talent. They emphasized that many of the strategies shared will take both time and sustained effort to drive real change, but their warnings about marketing imagery were more immediately actionable.
‘Why Is That Poor Older Man Alone on the Beach?’
To drive the point across, Adams recalls a focus group experience he once had, in which a diverse group of test subjects was shown an advertisement from a leading financial firm focused on retirement.
“So, one of the ads we showed was an older white guy walking down a beach in a white linen shirt with his pants rolled up and walking his dog,” Adams recalls. “The verbiage in the advertisement, as I recall, was all about ‘taking control of your financial future.’”
For some in the focus group, that message resonated and made a lot of sense, Adams says, especially for those people who turned out to be more individualistic or independently minded. But for many others, it clearly failed to hit home.
