AIG launches refreshed website

“As we continue to position AIG as a market leader in the global property and casualty insurance industry, a refreshed AIG.com reinforced our strong brand, as well as what differentiates AIG, including our expertise, capabilities and world-class talent,” said Lucy Fato, executive vice president and global head of communications at AIG. “The new design enables AIG to communicate more effectively and fosters stronger and more efficient engagement with clients, distribution partners, shareholders and other stakeholders.”

The refreshed site includes simplified navigation, a revised appearance, strong use of multimedia and a more tightly connected network of AIg websites globally, the company said. The site also provides users with dynamic access to financial information, the company’s risk expertise, insurance offerings, career information and other content.

New broker capabilities

The website will also serve as the digital access point for the new myAIG Broker Portal, which has been updated into a one-stop gateway for brokers and agents to access account and policy information, loss runs, status across the insurance life cycle process, and more. Brokers and agents in North America will be phased into the portal throughout 2023, AIG said. Additional capabilities and enhancements will also be added to the portal throughout the year. The new capabilities available in the portal will expand globally beginning next year.

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“The broker enhancements we are introducing today represent a major step forward in AIG’s digital transformation efforts,” said Claude Wade, executive vice president, global head of operations and shared services, and chief digital officer at AIG. “We have reimagined myAIG as AIG’s digital front door to our e-commerce ecosystem, providing brokers access to important middle-to-back-office enhancements in our commercial underwriting platform and to other digital improvements and system integration achieved by our AIG 200 efforts.”

The portal’s design was influenced by extensive user and customer research, including input from AIG’s Broker Advisory participants.

“Our new broker portal is an important step toward fully modernizing and simplifying how we do business with our brokers,” said Don Bailey, global head of distribution and field operations at AIG. “The features and capabilities are designed to meet our broker partners’ needs for critical client policy and account information, ease of access, and overall efficiency in policy submission and renewal and claims processing.

AIG recently added two independent directors to its board and launched an MGA focused on the high-net-worth and ultra-high-net-worth markets.

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