Women Leaders in Insurance | Elite Women 2023
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Inspirational changemakers in the insurance industry
Insurance Business Canada recognizes 2023’s Elite Women as leaders, fostering meaningful change in the industry and setting an example for other aspiring female insurance leaders. Their professional accomplishments, industry contributions and eagerness to push against the status quo impressed an esteemed panel of judges, who ultimately selected 55 remarkable award recipients across Canada.
One of the panel, Rupinder Hayer, Armour Insurance Brokers’ president, noted that 2023’s Elite Women are breaking established barriers while empowering others.
“The women on the list were fighting the odds in some form and doing very well,” Hayer says. “I also looked beyond insurance. I wanted to know what else they’ve done, whether philanthropy, involvement in the community, or on boards, and how they are helping other people get into this industry.”
Fellow judge Ingrid Wilson, a senior human resources executive who also serves as the director of the Canadian Association of Black Insurance Professionals, says, “What stood out about the winners was their sponsorship initiatives in the industry and creating pathways for others.”
“We need to empower and lift each other up”
Melissa BajwaPROLINK
Courage drives the career growth of women insurance leaders
Christine Wilson learned from her breast cancer journey to make an impact on how insurance professionals discuss living benefits with clients. The assistant vice president of insurance inside sales at Canada Life was diagnosed when she was five months pregnant. As a financial adviser at the time, she initially resisted critical illness and disability insurance, but two years after purchasing the policies, she found herself drawing upon the benefits and becoming a staunch advocate of the coverage.
She shares that personal knowledge industry-wide on conference stages, inspiring colleagues globally on how to have those all-important client discussions that many shy away from.
“It’s helped my team in their business because they’re able to share a real-life story with clients rather than statistics,” Wilson says. “It’s interesting how my career has gone from talking about my story as a client and making a claim, to being an adviser that sold those policies, and now working for a carrier that offers them.”
Wilson’s accomplishments include:
being selected to speak at the 2021 Million Dollar Round Table (MDRT) global conference in Singapore to share her story on critical conversations
establishing Canada Life Comrades, a program pairing team members nationwide to share best practices, build engagement and drive workplace satisfaction
providing instrumental leadership in the company’s Asian market distribution strategy and advocating for Chinese-speaking advisers and clients
Top female insurance leaders pave the way
for the next generation
Putting a pause on her post-secondary education was a blessing in disguise for Christa O’Neil, chief operating officer at McFarlan Rowlands Insurance Brokers. Instead of returning to study kinesiology more than a decade ago, she acquired her broker’s license at a brokerage in her hometown of London, ON.
“Missing the university degree has been a motivator for me throughout my career,” says O’Neil, who has completed the CAIB and CIP and is pursuing her ACIP designation.
O’Neil’s notable accomplishments include:
winning the Insurance Brokers Association of Ontario’s (IBAO) Brokerage of the Year award in 2022
being director of the Insurance Institute of Ontario’s Southwestern chapter, planning symposiums, moderating webinars and hosting events
being the former operations director of commercial lines, leading innovative projects such as the BrokerLift platform and completing three successful brokerage acquisition integrations
leading the brokerage’s creation of a hybrid work model
participating in the RIBO L1 competency profile review as a broker panel member
The working parent knows how vital a flexible workplace is to providing equitable opportunities for women leaders in insurance.
“It is our responsibility as an organization and as female leaders to continue to pay that forward,” she says. “If we can help relieve the pressure of family responsibilities on female employees, it allows them to flourish in their roles.”
The organization comprises:
O’Neil is mentoring three operations team members, all “very strong females with unique strengths.”
She says, “As they learn from me, I learn from them, strengthening us both. Those internal female mentorship arrangements are important to develop female leaders and shape the next generation of female leaders.”
In putting O’Neil forward as an Elite Woman, her nominator says:
“Christa began at McFarlan Rowlands as a commercial account manager (13 years ago) and has since built her way up to COO, an accomplishment in itself.”
“Achievement is when we share our successes, lessons learned and even our failures”
Anita SwamyMedavie Blue Cross
Breaking barriers leads to innovation for top women in insurance
Medavie Blue Cross senior vice president of operations Anita Swamy discovered inner strength over 20 years ago after confronting ageism and sexism in the IT sector.
“I feel like having experienced that early in my career helped me to find my voice and establish my confidence in knowing the homework to do before you come to the table,” says Swamy. “The biggest challenge is not letting those barriers get in the way of standing up for the right path forward.”
Swamy has a reputation for confronting systemic barriers to diversity, equity and inclusion. She recalls a debate around the organization’s approach to biological sex in the insurance industry. She raised the issue of intersex individuals and advocated for acknowledging all sexes, challenging the prevailing binary male and female system.
Despite initial resistance to breaking from mainstream policies, Swamy successfully influenced a shift that resulted in the organization adopting a more inclusive approach.
“That decision could have gone either way, but part of being an effective leader is bringing something to the table for due consideration, and if it doesn’t proceed, that’s fine, too,” she says. “The critical thing is questioning the concept of ‘why not’”.
Swamy’s outstanding achievements encompass:
teaching the youth program at Vedanta Ashram Society and being an active community booster of Feed Nova Scotia and United Way
being the vice chairperson of the Canadian Association of Blue Cross Plans’ national benefit and claims committee
being a 2022 Canadian delegate at the International Federation of Health Plans’ executive development program
being an ally of the Connector program for newcomers and executives who relocate to Halifax and across Canada
winning Insurance Business Canada’s 2022 Excellence Award for Claims Service
In support of her Elite Woman recognition, Swamy’s nominator highlights:
“Anita spearheaded Medavie Benefits+, a unique walk-in health benefits and wellness resource centre, a Canadian insurance industry-first model in customer service.”
That industry-leading customer experience framework serves customers’ needs in person when many corporations are leaning into a digital environment.
“The next step is sharing that story so other insurers or even retail establishments can start to think about how things can be done differently,” says Swamy.
“Don’t be afraid of self-promotion or stepping forward into roles you’re not sure you’re ready for; take that leap and believe in yourself”
Christa O’NeilMcFarlan Rowlands Insurance Brokers
Gender parity issues are a key concern for top female insurance leaders
Melissa Bajwa has witnessed an evolution in insurance brokerage over her nearly two decades of industry experience. But the vice president of compliance and broker network operations at PROLINK acknowledges that stubborn barriers remain for women in leadership.
“Just 26% of Ontario’s principal brokers are female, demonstrating much remains to be done to achieve gender parity,” says Bajwa, who devotes considerable time to mentoring and promoting the industry.
She prioritizes these issues in her role as PROLINK’s designated individual and principal broker and in her volunteer capacity with industry associations, such as the Registered Insurance Brokers of Ontario (RIBO) board.
Her nominator’s note of support mentions:
“Melissa’s RIBO appointment has not only given her a chance to be the voice of the modern broker, but it’s also allowed her to inspire other young women to be courageous, put themselves out there, and be a voice of influence.”
Bajwa’s range of accomplishments includes:
being an IBAO DEI committee member
being the Insurance Institute of Canada’s career ambassador program volunteer
being nominated as chairperson of RIBO’s personal development committee
organizing an International Women’s Day 2022 event, highlighting work-life balance and breaking barriers that RIBO approved for its ethics continuing education programming
being an awardee of IBC’s Elite Women 2022 and Women of Distinction 2022
Of the more than 40 independent brokerages Bajwa supports in PROLINK’s broker network, 30% of the brokerage owners are women.
“I hope that by getting out there and speaking, I can inspire other women from diverse backgrounds to explore the opportunities that exist,” she says. “I want to encourage more women, young people and diverse voices at that table.”
Meet the judges
Afifeh Daneshpanah
Senior Commercial Line Underwriter
CHES Special Risk
Alexandra Spence
Vice President, Distribution
Trisura
Amy Stiller
Underwriting Specialist
Northbridge Insurance
Aneeza Ahmad
Marketing Manager
KASE Insurance
Angel Yau-Vandenburg
Chief Data and Technology Officer
Équité Association
Ann Hildreth
Vice President, Technical Risk and Renewable Energy
HSB Canada
Asima Zahid
Director of Market Development
Lloyd’s
Becci Taylor
Executive Director
Insurance Brokers Association of New Brunswick
Becky Cameron
Head of Claims
AIG
Cara Stebbings
Senior Vice President and Regional Leader – BC and Territories
Liberty Mutual Canada
Cathy Prior
Director – Marine
Zurich Canada
Celyeste Power
Chief Executive Officer and President
Insurance Bureau of Canada
Daphne de Vitton
Chief Executive Officer
APRIL Canada Insurance
Darlene Schultz
Executive Vice President and Chief Transformation Officer
SGI
Dionne Bowers
Business Owner
D.B. Solutions
Gillian Van Kempen
Chief Operating Officer and President
Best Buy Insurance Brokers
Helen Liu
Manager, Legal Affairs
Intact
Jennifer Hamu
Manager, TPA Commercial Claims
Crawford & Company (Canada)
Joyce Usher-Mesiano
Vice President – Business Development, Eastern Canada
Westland Insurance
Julie Manske
Head of Underwriting – Greater Toronto Branch
Aviva Canada
Kari Davis
Director of Surety
Ai Insurance Organization
Kathy McCracken
President
Central Agencies
Laura Jordan
Corporate Specialist
Intact
Maria Jose Flores
Chief Compliance Officer
Carte Risk Management
Maureen Kurenoff
Chief Executive Officer
Growth Financial
Meagan Woensdregt
Managing Director and Head of Underwriting
Lions Gate Underwriting
Melanie Needham
President
MRD Training & Consulting
Michelle Diniz
Head of Global Operations
BOXX Insurance
Monica Ningen
Chief Executive Officer and President of Swiss Re Canada and English Caribbean
Swiss Re
Robyn Young
Chief Operating Officer and President
Excel & Y Insurance Services
Rowena Chan
President – Sun Life Financial Distributors (Canada) and Senior Vice President – Retail Advice and Solutions
Sun Life
Ruby Kaliray
Assistance Vice President Legal, Commercial and Technology
Definity
Shara Bierman
Business Development Manager
Tradition Mutual Insurance
Shirley Chisholm
Senior Vice President, Financial Institutions and Professional Services Practice
Marsh
Siham Alibux
Senior Vice President, Agency
APOLLO Insurance
Sukhdeep Kang
Chief Executive Officer
Armour Insurance Brokers
Susan Penwarden
Managing Director, Personal Lines
Aviva Canada
Suzanne Pountney
Commercial Lines Manager
Ontario West Insurance Brokers
Tanya Sinclair
Partner and Senior Risk Advisor
Lloyd Sadd
Traci Boland
Partner and Manager
Ontario West Insurance Brokers and Bill Blaney Insurance Brokers
Valérie Lavoie
Chief Operating Officer and President
Desjardins
Victoria Stanhope
Chief Executive Officer and President
Stanhope Simpson Insurance
