NobleOak receives Third Feefo Platinum Trusted Service Award

FEBRUARY 2022, NobleOak has won the Feefo Platinum Trusted Service award for a third consecutive year recognising exceptional customer experience.

NobleOak also received Gold Trusted Service awards in 2017, 2018, and 2019.

Anthony Brown, CEO of NobleOak, commented, “We’re delighted to receive this award from Feefo again, having received it in 2020 and 2021. The past year has been tough for everyone, including the NobleOak team. It’s acknowledgment that service standards remained at record highs during this time, as evidenced by direct feedback from our customers.

“This award recognises our continued efforts in making sure every customer we talk to has a positive experience. All Feefo feedback from our customers is reviewed so that we ensure we are always meeting their expectations and individual needs when it comes to providing quality life Insurance.”

The Feefo Platinum Trusted Service award is only provided to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

Congratulating NobleOak, Kim Burgess, Head of Customer Success at Feefo, said, “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to NobleOak, our Platinum Trusted Service winner. It’s an extremely tough challenge.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.