Property/Casualty Insurers Aren’t Slowing Down in 2023

By Martina Conlon, Head of P&C Insurance Practice, Aite-Novarica Group —

Insurance has traditionally been viewed as resilient to recession and economic uncertainty. Yet, besides the tough economic conditions, the insurance industry is facing an unprecedented number of business challenges: increasing claims severity rates due to supply chain issues and rising inflation, climate risk and ever more frequent natural catastrophes, increased regulatory oversight, and greater customer expectations.

Normally, in a difficult environment, insurers would be tightening their belts, yet in 2023, Aite-Novarica Group anticipates many insurers taking a different approach by increasing investment in IT and implementing new technologies to improve operational efficiencies, increase revenue, and enhance customer experience.

Here are some of the top trends Aite-Novarica Group sees dominating the property/casualty space in 2023:

The new insurance core ecosystem will expand. Insurers often identify point solutions with use cases across their organization but lack the resources necessary to integrate with so many in parallel. Core system technology providers are expanding their “hubs” or “marketplaces” for preintegrated and certified third-party applications that add value to an insurer’s solution and allow them to compete in today’s market.
Speed of business will continue to accelerate despite a recession. Competitive pressures on insurers mean that slowing down on strategic IT delivery is not an option, and insurers will be expected to find expense reduction while continuing to accelerate the pace of technology delivery.
Transformation will move beyond core systems. As many insurers’ core modernization projects conclude, transformational efforts are shifting to the next round of business capabilities to be optimized and revolutionized. Ongoing revenue and expense pressures, coupled with talent shortages, are pushing insurers to look for operational efficiency gains across the enterprise.
Innovation will shift from hobby to competitive advantage. The pandemic and other evolving changes such as climate risk, supply chain disruption, and volatile global economies have pushed insurers to embrace innovation. New technologies will become a crucial element of an insurer’s ability to stay ahead of future disruption and changing market conditions.
There is a growing AI conundrum. As insurers expand their adoption of AI, they need to contend with forthcoming regulations and address potential model bias. Insurers may begin to implement AI risk management programs to monitor and understand decisions made by AI models and ensure fairness and transparency.

About Aite-Novarica Group

Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. For more information, visit aite-novarica.com.

Source: Aite-Novarica Group

Tags: Aite-Novarica Group, carriers, Property/Casualty (P&C) insurance, Strategic Investment, technology investment