Ando Insurance utilizes new tool reduce claims response times

Ando Insurance utilizes new tool reduce claims response times | Insurance Business New Zealand

Insurance News

Ando Insurance utilizes new tool reduce claims response times

The system has significantly reduced the response times

Insurance News

By
Abigail Adriatico

Ando Insurance has announced that it has partnered with Qlik, a provider of data integration, analytics, and artificial intelligence (AI), to improve the experiences of its New Zealand customers.

The insurer said that through its utilisation of the Qlik Cloud, response times to insurance claims have been reduced by 75 hours per month, which made better decision-making possible using automation through a quick access to accurate information as well as enhancing the experiences between customers and brokers.

Anod said its implementation of the Qlik Application Automation has led to the significant reduction of the time spent on claim searches, which enables claims personnel to make more informed and timely decisions and allows employees to focus on delivering their services to customers.

Ando Insurance head of data and business intelligence Josh Reid said Qlik was useful to the insurer’s operations.

“Ando is committed to enhancing our claims response by leveraging automation and access to accurate information, facilitated by Qlik. This enables us to provide faster responses, ultimately improving the experiences of both our customers and brokers,” said Reid.

“The capabilities provided by Qlik significantly enhance our position in the market. While we utilise these tools across various operational areas like underwriting and pricing, our primary focus remains on directly benefiting individuals.”

Qlik senior vice president for Asia Pacific and Japan Geoff Thomas said it was vital for insurers in the industry to adapt to evolving risks so that they can properly serve their customers.

“Ando’s embrace of Qlik stems from their dedication to customer-centricity, leveraging data to revolutionise the customer experience. We are looking forward to supporting Ando as they drive transformative change in the New Zealand insurance landscape,” said Thomas.