Steering through storms: Gallagher Bassett’s approach to crisis management
Steering through storms: Gallagher Bassett’s approach to crisis management | Insurance Business New Zealand
Insurance News
Steering through storms: Gallagher Bassett’s approach to crisis management
Tips offered to effectively navigate organisational crises
Insurance News
By
Roxanne Libatique
In the wake of the first anniversary of Cyclone Gabrielle, Gallagher Bassett New Zealand CEO Craig Furness has highlighted the essence of being prepared for crises.
At a recent session organised by the Business Leaders’ Health and Safety Forum, experts in crisis management convened to discuss the past year’s learnings and share perspectives.
Furness offered his insights on navigating organisational crises effectively.
Crisis management
“Preparing for a crisis is not just about having a plan in place. It’s about trusting your people and trusting your processes,” Furness said. “When the pressure mounts, it’s essential to rely on the knowledge that your team possess, knowing that you have the right expertise to navigate these times.”
Furness further underscored the significance of relying on the collective expertise of the team during crises, ensuring that the organisation is well-equipped to face challenging periods.
“It is vital for companies and leaders to have trust in their teams and the established protocols to navigate through different situations. For companies who trust their people’s expertise and knowledge, decisions can confidently be made when under pressure,” he said.
Benefits of crisis management initiatives
Furness elaborated on the benefits of conducting crisis simulations, enabling leaders and their teams to proactively address potential issues.
“By providing the opportunity to simulate potential crises and preparing for what might come ahead, leaders can learn to trust their instincts and make the right decisions when faced with a challenging situation,” he said.
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