2024 CIAA Canadian Claims Summit

TORONTO, ON, JULY 5, 2024 /insPRESS/ – The Canadian Independent Adjusters’ Association successfully hosted its highly anticipated 4th Annual Canadian Claims Summit on June 25, 2024, at the Marriott Toronto Airport hotel. With over 100 industry delegates in attendance, the conference featured a stellar lineup of speakers who provided invaluable insights, fostered collaboration, and tackled pressing issues impacting Management and Executive Level Industry Claims Leaders.

The summit showcased a thoughtfully curated program focusing on the latest trends in the claims industry, with engaging panel discussions on topics such as the transformative impact of artificial intelligence on claims management, addressing staffing challenges in insurance adjusting, and effectively managing the uncertainties of catastrophe claims. Attendees also participated in an interactive keynote address delivered by the renowned claims specialist, Carl Van, President & CEO of the International Insurance Institute Inc.

Artificial Intelligence Panel: (L-R) Mike Ackroyd (ClaimsPro), Michael Moyer (Platform Insurance), Michael Traves (CDW Canada), James Warburton (Gore Mutual). Introductions via Paul Gilbody (ClaimsPro).

Staffing Challenges Panel: (L-R) Juliet Gagnon-Leaker (Sedgwick Canada), Sara Langdon (Sovereign General), Paula Kargas (Berkley Canada), Adam Tuori (Starr Insurance).

Catastrophe Claims Panel: (L-R) Greg Smith (Crawford Canada), Timothy Lalande (Definity Financial), Shannon Spackman (Aviva Canada), Cortney Young (Crawford Canada).

Carl Van, ITP, is President & CEO of International Insurance Institute Inc. He is one of the most highly sought after keynote speakers and presenters at claims conferences in Canada and the U.S. An internationally recognized expert in the claims organization, he has been in the insurance claims industry since 1980 and has dedicated his life to studying the claims environment, developing classes and training programs to improve the success of individuals working in the industry.

In addition to the panel discussions, the Claims Summit also recognized outstanding contributions within the claims industry by conferring well-deserved awards.

(L-R): James Eso, Marie Gallagher, John Jones, Paul Hancock and John Sharoun (not shown in the photo) were each honored as Honorary Life Members of the Canadian Independent Adjusters’ Association for their exceptional dedication and service.

Furthermore, Jay Sutherland was bestowed with the title of Honorary Member in appreciation of his longstanding commitment to supporting the association’s mission.

Giovanni Rocca (Rocca Claims) and event Chair states: “We extend our sincere congratulations to all the awardees and express our gratitude to the attendees, speakers, and sponsors who made the 4th Annual Canadian Claims Summit a resounding success. We are also proud to state that the CIAA has made donations to WICC (Women In Insurance Cancer Crusade) on behalf of the panelists. Together, we continue to elevate the standards and drive innovation in the claims industry. Thank you for being a part of this transformative event.”

CIAA is the national voice of Independent Adjusters in Canada, providing leadership through advocacy, education and recognized professional standards.

For more information, please contact:

Patricia Battle
Executive Director
Phone: 416-621-6222
pbattle@ciaa-adjusters.ca